Intern: EPG Writer (Cape Town CBD)

Interpersonal and team relationships

Building, supporting and maintaining interpersonal and team relationships to ensure stable working environment and achievement of team objectives

Personal development

Completing Individual Development Plan.
Attending learning and development courses.
Participating in peer and team learning initiatives.

Budget Compliance

Complying with work rules, standards and methods.
Taking care to minimise waste.

Coordination

Acting as a point of contact for the EPG schedules, responsible for ensuring the EPG metadata is accurate, complete and compliant with formats and requirements of channel carriers.
Liaising effectively and efficiently with channel carriers and handle queries pertaining to incorrect display of EPG on TV, including incorrect metadata that may have been supplied to them.
Identifying where improvements can be made to how full synopsis is captured in BTS and work with the programme coordinators to implement enhancements.

EPG Writing

Sourcing and evaluat ing programme information by referring to readily available full synopses in BTS, or authoritative alternative sources to ensure that EPG information is comprehensible and accurate.
Investigating, querying and confirming questionable programme synopsis where applicable, to ensure that the synopsis received relates to the programme title, including crew, cast and year of release (YOR).
Writing descriptive programing information that is related to the show titles, proofread and edit before distributing EPGs, in line with carriers character limitations.
Ensuring that illegal word characters are removed to ensure compliancy with XML format.
Ensuring that the programme information is paraphrased correctly and effectively, excellent spelling, punctuation and grammar.
Viewing content on Razor Fish when necessary, to ensure that the contractual programme titles match the delivered media or material.

EPG Maintenance

On an ongoing basis, keep up to date with programme schedule changes and communicate these changes to the channel carriers by providing EPG amendments in a timely and accurate manner.
Ensure that the information is accurate and error free, resolving any issues by working closely with internal departments, i.e. programme schedulers, compliance department and programme coordinators.
Manage last minute changes on relevant channels to ensure that the EPG displays accurate schedule information at all times.
Perform daily updates based on programme schedule changes and final timings.
Work ahead of deadline whenever possible, to maintain maximum flexibility.
Closely monitor the consistency and accuracy of published EPG synopsis across channels and other platforms like print and online.
Log and progress missing data issues in cooperation with programme coordinators.

EPG Reporting

Downloading and compiling the EPG schedules from BTS and precisely encode and edit EPG data in the required Excel formats, and distribute them at least one month ahead.
Downloading and compiling catch-up schedules and submit them at least 60 days in advance, as requested by and agreed with Multichoice.
Ensuring that monthly reports are distributed daily, detailing final timings and daily changes to channel carriers and relevant internal stakeholders.
In preparation to XLM EPG migration, the EPG reports must be submitted in both Excel and XML formats to Multichoice

A minimum of a completed, National Diploma specialising in Communications / Media Studies / Journalism / Marketing.

Computer Literacy

MS Word

MS Excel

MS PowerPoint

Behavioural Competencies

Time management
Self-leadership
Managing relationships
Assertiveness

Functional /Technical Competencies

Problem solving skills
Planning skills
Organising skills
Change management skills
Decision-making skills
Interpersonal skills
Coaching skills
Mentoring skills
Persuasiveness
Communication skills
Presentation skills
Facilitation skills
Coping under pressure
Conflict handling skills