Remote Inbound Sales and Support Specialist Contract

Job Title: Remote Inbound Sales and Support Specialist

Location: Remote | South Africa

Salary Range: Base pay starts at USD 1,200 per month and may be higher based on experience and performance. Performance incentives and quarterly bonuses apply; total earnings depend on results.

Work Schedule: Monday to Friday. US Central shifts: 7:00 AM–3:30 PM, 9:00 AM–5:30 PM or 2:00 PM–10:30 PM. Candidates may indicate a preference.

Contractor Note
Independent contractor position.

Company Overview
Sagan connects international talent with US-based businesses, supporting executives and teams with experienced remote professionals.

Position Overview
Help customers book plumbing service appointments through warm, natural conversations. You will handle inbound calls, explain memberships, resolve concerns and keep accurate CRM notes.

Key Responsibilities
• Answer inbound service calls and guide inquiries toward booked appointments.
• Explain and sell memberships and handle objections confidently.
• Support frustrated customers with calm, empathetic communication.
• Keep CRM records and follow-up details accurate.
• Work with the team on promotions, problem-solving and conversion improvements.

Qualifications
• Excellent spoken English and confident, engaging phone communication.
• Ability to handle objections, close bookings and respond calmly under pressure.
• Organization, reliability and consistent follow-through.
• Comfort working in an open video workspace with the team throughout the day.

Nice-to-Haves
• One to two years in sales, customer support or call-based roles.
• Home-services appointment booking, ServiceTitan or similar CRM experience; Spanish is a plus.

Resume Submission Guidelines
Submit an English resume as a text-based PDF. Include relevant work samples when requested in the application.

How to Apply
Use the Apply button to complete the Sagan Inbound Sales and Support Specialist application.