Wellness Concierge / Patient Support Coordinator Telecommute NEW

Wellness Concierge / Patient Support Coordinator

The Wellness

Location: Fully remote, based in South Africa, subject to lawful engagement review.

Working pattern: 50 hours per week. Daily schedule and time-zone overlap to be announced.

Hiring entity: The London Wellness Clinic Ltd.

Contract: terms confirmed before an offer.

Pay: R7,700 per month base, no commission. Final terms must meet the mandatory pay protections for the lawful engagement arrangement in your country before an offer.

Reports to: Sofian Youssef and Omar.

Start date: to be confirmed.

Training: Paid.

How to apply

1. Complete our culture assessment at https://thewellnesslondon.com/culture-assessment. Use the same name and email you will use for your application so we can match both steps.

2. Create an account or sign in on the job platform where you found this advert, then apply for this role with your CV. Where the platform permits email applications, send your CV to sofian@wellnessa-i.com with the role title in the subject.

3. Applications are screened after the culture assessment. A culture assessment score of 80% or above is required to proceed to screening. Applicants who pass screening will be invited to interview.

Please tell us if you need an adjustment to the application process at sofian@wellnessa-i.com.

The Wellness is a doctor-led private clinic focused on preventive care and personalised service. We are looking for someone who combines warmth with careful administration and takes responsibility for making each patient’s journey clear and well organised. This is a fully remote, non-clinical role. You will coordinate the London clinic and its partners remotely; no on-site attendance is required.

What you will do

– Respond to patient enquiries by phone, email and messaging, with clear, accurate and considerate replies.

– Coordinate appointments, blood tests, imaging and follow-up with patients, clinicians and providers.

– Set sales appointments and coordinate the handover to the sales team. This appointment-setting work does not earn commission.

– Confirm practical details, preparation instructions and next steps; track outstanding actions through to completion.

– Arrange delivery of clinician-approved results and summaries. Escalate clinical questions to a clinician rather than interpret results or give medical advice.

– Keep booking and CRM records accurate, protect confidential information and give colleagues a clear handover.

– Handle delays and service problems calmly, and help improve checklists and service standards.

What we are looking for

– Experience in customer support, private-client service, hospitality, healthcare administration or a similar role.

– Excellent spoken and written English, careful listening and clear phone communication.

– Strong organisation, attention to detail and comfort with scheduling, CRM and case-management tools.

– Sound judgement about confidentiality and when to escalate.

– A suitable private workspace, reliable connectivity

– Healthcare experience and additional languages are useful, but clinical qualifications are not required.

Success in the role

Accurate bookings, timely follow-up, clear patient communication and dependable handovers. Specific response-time and service targets will be agreed during onboarding. This role is not a clinical decision-making or commissioned treatment-sales role.