Technical Onboarding Specialist Full Time

Nymo Health is a UK healthcare technology company providing software to pharmacies, clinics and other healthcare providers.

We’re looking for a confident, professional and technically capable Technical Onboarding Specialist to join our onboarding team.

You’ll work directly with new customers, helping them get set up, trained and ready to use the Nymo platform. A key part of the role involves speaking with UK customers on video calls, demonstrating the software, guiding them through setup and resolving any issues during onboarding.

What you’ll be doing
Run onboarding calls with new customers
Demonstrate the Nymo platform over Zoom or Microsoft Teams
Configure customer accounts and workflows
Help customers set up software, printers, scanners and other equipment
Assist with data imports and migrations
Troubleshoot software and setup issues
Train customers on how to use Nymo
Manage multiple customer onboardings at the same time
Work closely with our UK support and development teams
Make sure customers are fully set up and ready to go live
What we’re looking for
Excellent spoken English
Confident and professional on customer video calls
Strong communication and people skills
Good general IT knowledge
Comfortable using Windows and web-based software
Able to explain technical tasks clearly and simply
Quick to learn new software
Organised and reliable
Comfortable sharing your screen and demonstrating software
Able to work independently from home
Reliable internet connection and a suitable home-working setup
Experience
Previous experience in any of the following would be helpful, but isn’t essential:

Software support
IT support
SaaS
Customer onboarding
Customer service
Technical support
Implementation
Customer success
Full training on the Nymo platform will be provided.

Why join Nymo?
Nymo Health is a growing UK health-tech company working with pharmacies, clinics and healthcare businesses.

This is a good opportunity for someone early in their career who is technically minded, confident speaking with customers and wants to develop into areas such as implementation, technical support, customer success or project management.

Additional Information
Location: Remote – South Africa

Working hours: Monday–Friday, aligned with UK business hours

Salary: R18,000–R22,000 per month depending on experience

How to Apply
Please send your CV together with a short introduction about yourself, your technical or customer-facing experience, and why you think you would be a good fit for Nymo Health.