Internship Opportunity – Business Intelligence
By learnerships

MAIN PURPOSE OF THE ROLE

Support the BI analysts and dialler team with data collection, dialler administration and report development.

DUTIES AND RESPONSIBILITIES

  • Collating various forms of data from customers
  • Importing / exporting data into SQL databases
  • Extracting data from databases using SQL
  • Preparing reports for presentation
  • Engage with customers / support teams to document reporting and/or analysis requirements.
  • Assisting with general administrative duties
  • Manage the dialler real time to ensure optimal agent productivity, data penetration and metrics such as connects, DMCs, failed calls, abandonment rates, answer machines detect etc
  • Monitoring of the dialler
  • Monitoring campaigns – maintaining call waits, increasing/decreasing dial speeds according to campaign requirements.
  • User administration and creation on the dialler system

QUALIFICATIONS REQUIRED

  • 3 Year National Diploma, Degree or Honours in Information Technology / Information and Communication Technology / Computer Science from a public tertiary institution
  • Microsoft office proficiency
  • Must be an SA Citizen between the ages of 18-35 years old
  • Must be computer literate and fluent in English
  • Must reside in and around KZN
  • Must not be currently employed or on any learnership or internship programme
  • Must have not previously done an internship prior (SETA/ Government)

BEHAVIOUR AND COMPETENCIES REQUIRED

  • Appetite for learning
  • Enthusiastic
  • Energetic
  • Team player
  • Enjoy problem solving
  • Good communication skills
  • Attention to detail

The program will include on the job training through mentorship within a specific department in the business. This is a 12 months fixed term contract.

Should you be successful, you would be placed in either the Business Intelligence division or Dialler division.

Salary: R6500

NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.

LOCATION:

  • Umhlanga, Durban, ZA

www.freerecruit.co.za is committed to bring you all the latest learnerships, bursaries and internships in South Africa. Please do not apply after the closing date, instead have a look at other learnerships here: https://www.freerecruit.co.za/category/learnerships/

CLICK HERE TO APPLY ONLINE