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SERVICE QUALITY MANAGER Full Time NEW
urple Blue Technologies is seeking an experienced Service Quality Manager to oversee ICT service performance, SLA compliance, quality governance, reporting and continuous service improvement.
MINIMUM REQUIREMENTS – STRICTLY NON-NEGOTIABLE:
Completed NQF Level 6 Diploma in IT or SAQA-recognised equivalent.
ITIL Foundation Certification.
Minimum 3 years’ experience in an ICT environment.
Minimum 2 years’ experience using ITSM tools.
Key Responsibilities:
Develop and maintain a Service Quality Management Model.
Monitor SLA/KPI compliance and service performance.
Conduct quality audits and performance reviews.
Prepare service delivery reports.
Manage customer satisfaction and service improvement initiatives.
Ensure ITIL and contractual compliance.
Salary: Market Related
Apply: info@purpleblue.co.za
IMPORTANT: Applicants who do not meet ALL mandatory requirements will not be considered.
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