Funeral Services Administrator & Family Liaison Full Time

Funeral Services Administrator & Family Liaison

Mossel Bay, WC

Market Related Salary

A professional aquamation facility is looking for an experienced Funeral Services Administrator & Family Liaison to manage administration, case documentation, scheduling and communication with families, funeral service providers and other relevant parties.

This is a detail-critical administrative position. The successful candidate will be responsible for ensuring that each case is accurately documented, correctly identified and professionally coordinated from initial instruction through to final handover.

South African funeral-sector administration around aquamation includes capturing identity and release information, maintaining mortuary registers, processing aquamation documentation, updating case files and cross-checking identification information.

Requirements

Grade 12 / Matric essential

Previous administration experience essential

Previous experience within funeral services, healthcare, medical administration, legal administration or another documentation-sensitive environment highly advantageous

Strong computer literacy including Microsoft Word, Excel, Outlook and electronic filing systems

Excellent data capturing and record-keeping abilities

Experience managing confidential client information and documentation

Strong understanding of document control and the importance of accurate identification records

Ability to coordinate appointments, collections, transfers and service schedules

Excellent telephone and email communication skills

Professional experience dealing directly with clients or families

Able to communicate calmly and sensitively with grieving families

Strong numerical and administrative accuracy

Ability to check documentation for completeness and identify missing information

Strong organisational and diary-management skills

Able to manage several active cases simultaneously without compromising accuracy

Understanding of POPIA and confidentiality requirements advantageous

Funeral-industry terminology and knowledge of burial, cremation or aquamation documentation advantageous

Valid driver’s licence advantageous

Duties

Receive and process new client and aquamation instructions

Create and maintain accurate physical and electronic case files

Capture deceased-person, family and service information accurately

Verify identification details and ensure documentation corresponds with each case

Maintain aquamation, collection, transfer and handover records

Coordinate bookings, collections, transfers and operational schedules

Communicate with families professionally and sensitively throughout the process

Liaise with funeral directors, service providers, medical professionals and other relevant parties

Follow up on outstanding documentation and authorisations

Prepare documentation required before aquamation can proceed

Maintain accurate registers and ensure records are complete and traceable

Coordinate the final handover or collection of remains

Handle telephone, email and general client enquiries

Assist with quotations, invoicing and basic accounts administration where required

Maintain strict confidentiality of personal and case information

Provide general administrative support to the operational team

Use your administrative skills to support families with professionalism, accuracy and care.

Send your CV to: felicia@proteaplacements.co.za