To effectively administer and perform operations process activities that support Operations & the Operations Process Manager in mitigating risk and improving overall efficiencies.
Please note this is a contract role.
Scheduling & application of stock takes(Non-RFID), review of stock take/adjustments & investigative activities where required.
Extract / co-ordinate and submit information required by other Group areas namely: Turnover data for rentals department; Logistics
Publish KPI reporting information where it is not automatically delivered
Capture, assign and monitor resolution and closure of customer complaints using the RM system
Maintain branch & Field information across various stakeholders & systems e.g. BCMS; Key holders; contact details;
Maintain store & Field asset registers; EAS; Scanners; Tablets; Laptops; Cellphones
Facilitate non-merchandise administration order/payment processes for Gift Cards; Rentokil etc – those not covered by Group services
Consolidate Credit Card statements on behalf of HoO
Ordering for New Store Opening/Enlargement (stationery, hangers, EAS)
Support incident reporting process; initiate response activities with correct stakeholders; submit insurance claim details.
Co-ordinating diary activities, meetings and bookings for HoO
Vet, publish & or disseminate communication to Field & Stores as required & maintain the Brand Operations knowledge base
Ideally the individual will have a relevant tertiary qualification in commerce, law, engineering or another related subject.
The successful incumbent will have 2+ years’ experience in retail operations with a strong understanding of operational risk.
A strong reporting background, with at least 2+ years’ experience using Excel
Competencies and behaviour for success:
The individual will need to be able to engage and manage multiple stakeholders
It is imperative that the individual manage documentation/record keeping accurately
Good numerical ability when working under pressure
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
Closing date: not specified
Job ID: 6959
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