Graduate programme: Technical Support Stellenbosch Internship

Have you recently graduated? Are you ready to do whatever it takes to break into the working world? Do you like pizza? If so, then this opportunity might be for you…

Skynamo is looking for recent graduates to join the Skynamo Team at either our Stellenbosch office in the Western Cape, or the Edenvale office in Gauteng.

The ideal candidate is someone who has recently completed their studies, works well in a team, has excellent verbal and written communication skills and really likes to solve problems.

Our Graduate Programme is designed to give exceptional graduates a flexible entry into Skynamo with the chance to explore opportunities in all teams and functions in the business.

All graduates start their journey at Skynamo in the Support team where they handle inbound client requests and resolve customer issues. After a minimum 6-month period, the candidate will start being exposed to different functional areas within Skynamo. If there is a vacancy and an excellent fit between the role and the graduate, a permanent move is made into the new position.

Key responsibilities in Support

Technical support: support customers experiencing difficulties with our field sales app
Customer configurations:  import data and configure customer instances.
Data hygiene: support existing customer databases
Performance: Ensure support within Skynamo SLA times.
Cross-functional teamwork: Support implementation and customer success team members and other stakeholders.
Continuous improvement: work with the support team to improve support collateral

Key requirements

Recently Graduated from a College / University in the last 2 years
Good communications skills – good telephone manner and can write a good email
Love working with technology and happy to learn new platforms
Like working in a team – can give and receive critical feedback
Strong problem-solving abilities
Positive, resilient, and determined mindset
Attention to detail
Drive, grit and a get-it-done attitude

What you can expect from Skynamo

Salary and benefits
Being part of a team that has a measurable and direct impact on Skynamo’s success  globally
A challenging and fun working environment that prioritizing learning and development as well as action
A social culture that includes daily office lunches, weekly cross-fit and yogalates sessions, a barista and pizza on Fridays.

* We have quarterly intakes for this position. Your CV will be reviewed, and we will get back to you accordingly.

More about Skynamo

Skynamo’s mission is to change the sales conversation between sales managers and reps from “Are you doing your job?” to “How can we improve sales performance?” Over the years, we’ve worked with hundreds of companies and thousands of field sales professionals to help create transparency within their sales environment that leads to trust, collaboration, and smarter sales decisions.

Founded in 2012 in South Africa and with offices across SA as well as in the UK and US, we are approaching 1000 customers large and small across a wide range of industries including Food & Beverage, Building Materials & Hardware, Chemicals & Paints, and Automotive goods. Skynamo is a certified partner and app for Acumatica, Sage, BigCommerce and Xero. In 2019, Skynamo became one of the few tech companies worldwide to have achieved ISO 27001:2013 certification, the global benchmark in information security.

Skynamo received funding from private equity firm, 5 Elms in January this year. Read more about that investment here.

To get to more about our culture and our people please check out: https://www.instagram.com/skynamohq/ and https://www.linkedin.com/company/skynamo/

Skynamo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, gender expression, age, or disabled status.

Closing Date: Not Specified