Our Dream is to bring people together for a better world. Beer, the original social network, has been bringing people
together for thousands of years. We are committed to building great brands that stand the test of time and to brewing the
best beers using the finest natural ingredients.
Our diverse portfolio of well over 400 beer brands includes global brands Budweiser, Corona and Stella Artois;
multi-country brands Beck’s, Castle, Castle Lite, Hoegaarden, and Leffe; and local champions such as Aguila, Bud Light,
Jupiler, Klinskoye, Modelo Especial, Quilmes, Skol, and Victoria.
Our brewing heritage dates back more than 600 years, spanning continents and generations. From our European roots at
the Den Hoorn brewery in Leuven, Belgium. To the pioneering spirit of the Anheuser & Co brewery in St. Louis, US. To
the creation of the Castle Brewery in South Africa during the Johannesburg gold rush. To Bohemia, the first brewery in
Brazil. Geographically diversified with a balanced exposure to developed and developing markets, we leverage the
collective strengths of approximately 200,000 employees based in more than 50 countries worldwide.
Key Purpose Statement
The key purpose of this role to is to drive a consistent Service Level by ensuring superior POC execution of the Delivery
Process while executing our competition strategy responsibly. Grow profitability by exploiting
delivery mode opportunities
Relevant 3 year tertiary degree/diploma, preferably in Supply Chain and or Logistics
2 years’ experience in a customer service role within an FMCG Supply Chain and or Logistics
Valid Code 08 Drivers License
Proficiency in Microsoft Office
SAP experience will be preferred
Knowledge of customer service principles
Good interpersonal skills / builds good relationships
Ability to work under pressure
Verbal ability and communication skills
Excellent self-management and planning skills
Strong achievement orientation
Output and Accountabilities
Delivery Productivity Management
In trade coaching with errant offenders on MBFU, refusals and OODD
Ensuring that delivery modes share us adhered and continually look for opportunities to pursue cheaper modes.
Master Data verified for accuracy
Carry out in-trade Owner Driver standard verification
Adherence to market visit plan with in trade presence at a minimum of x4 days a week ensuring adherence to SOPs and
OWDs done to open the gap where necessary
Ensure Quality is clear in the Route Delivery Execution Process and people know and follow it.
Ensure all employees understand the customer complaint process. Process is in place, KPI is tracked and there are
action plans to improve results. Consumer complaints GOPS are being tracked and
Ensure that the driver base is trained and equipped to identify quality related issues and understands correct handling
methodology to minimise issues
Capacity Occupation and Refusal Management
Establish SLA with 2DCP on Capacity Occupation daily optimisation
Ensure that appropriate communication channel in place and action plans have been developed to track Refusals
Ensure return policies are in place and they cover all items and they are adhered to and updated.
Support Service Social Systems
Establish routines to with CXC to track performance
Create an environment that allows for cross functional learning and integration
AB InBev is an equal opportunity employer and all appointments will be made in line with AB InBev employment equity
plan and talent requirements.
The advert has minimum requirements listed. Management reserves the right to use additional
relevant information as criteria for short-listing.
Reference Code: SAB-ZA-31051
Closing date: not specified
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Companies can expire their jobs at any time at their own discretion and without notice.
View and apply for this and other vacancies online via freerecruit.co.za Companies can expire their jobs at any time at their own discretion and without notice. Please beware of recruitment scams in the market. If something seems out of place about the company or agency please Contact us immediately or report it to the Department of Labour or your nearest South African Police Services.
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