Client Services Assistant Full Time

Minimum Requirements:
•Matric or equivalent qualification
•High level of computer literacy – MS Office
•Working experience
•Analytical and love problem solving
•Exceptional communication skills (written and verbal)
•Ability to manager time effectively
•Strong administration skills and able to build strong client relationships
•Able to perform under pressure whilst maintain high energy levels
•Pay great attention to detail
•Able to motivate others and exceed people’s expectations
•Professional and approachable
•Confident and able to liaise / present / negotiate on all levels
•Ability to adjust effectively with new processes and requirements
•Valid driver’s licence and own vehicle would be advantageous

Key Performance Areas:
•Assist Customer Services and Key Account Manager’s

•Responsible for indent monitoring and ensure constant follow up with client and supplier until process is complete
•Obtain shipment details and documents, check quality of pre-alert and ensure operations department receive required documents timeously
•Create status report for Customer Service or Key Account Managers
•Assist with resolution of Debtors queries
•Ensure clients, Customer Service, Key Account Managers are updated with regards to daily shipment events
•Report directly to the Client Services Manager