Commencing in April 2021 and extending 12 months, the Mimecast Graduate Program aims to provide young and talented graduates with an opportunity to receive the best start in their careers in one of the most progressive Cloud technology companies in the country.
We are looking for an ambitious, go-getter, who wants to hit the ground running and learn the ins and outs of their prospective future careers by giving them a hand’s on approach. With 10% of our work force being part of our Graduate Program, this is a great opportunity to develop yourself with scarce skills in the world of Technology!
During the course of the 12 month program you will focus initially on core skills training to develop the personal and professional skills needed to establish yourself within the Mimecast community. Thereafter, you will progress into the relevant division in which you have been appointed, where you will have a dedicated mentor, ready to guide you in your first year of work.
This graduate program position involves being a part of our Managed Services team as a graduate engineer.
As a Mimecast Managed Services Engineer, you will be working with our customers in a post-sales environment, delivering an excellent level of managed services to customers focused on key areas of the Mimecast product suite.
You will work with customers of varying sizes and you can expect to be working with customers from across the globe.
You will continuously work with customers to support and optimise the Mimecast products to a high standard to achieve the best customer satisfaction scores. While supporting customers, engage with various internal Mimecast teams to ensure that technical challenges are handled quickly and appropriately.
The successful candidate will be an enthusiastic and professional individual with in-depth technical abilities as well as commercial acumen and relationship building skills for both internal and external application.
This role will be based in our office in Johannesburg, South Africa but will report into our Professional Services team and support our customers globally. To enable Mimecast to best serve all our customers, this role will require you to work as part of a shift pattern.
Autonomously analyse events and identify security threats and scams using the Mimecast and 3rd party tools
Maintain and present to customer regularly scheduled reports
Maintaining and building up valuable and long-lasting customer relationships
Handle cases and phone calls as appropriate
Act as a primary contact for the customer with support questions of for products in the scope of Mimecast managed services
Monitor Customer features and provide details back to the customer
Escalation and tracking of issues raised within Mimecast and tracking of feature requests raised with Mimecast Product Development
Engage with cross functional teams to meet customer needs
Assist customers with the successful implementation and adoption of Mimecast products including but not restricted to Brand Exploit Protect (BEP) and DMARC Analyser
Provide exceptional support to Mimecast customers, partners, resellers, and internal staff
Cover our customers globally between the hours of 6am – 10pm as part of a regular 8 hour working shift pattern
Essential Skills and Experience:
Experience managing customer facing implementations of 3rd party SaaS and IT services
Experience with Microsoft, Google Apps or other email platforms
Good understanding of internet fundamentals, DNS, network routing, firewalls and email delivery
Experience with Microsoft Exchange and Active Directory or other email platforms
Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straight forward manner
Detail oriented individual that enjoys working with customers and the challenge of technical troubleshooting
Experience of working with globally diverse customers advantageous
Qualification in Information Technology (A+, N+ and MSCA or higher) preferred but not essential
Cybersecurity experience is a plus but not a requirement
Knowledge of email authentication techniques as SPF, DKIM and DMARC
Experience with the general IT administration and support of Microsoft Exchange, Lotus Notes Domino or other e-mail systems
Essential Personal Characteristics:
Able to work collaboratively within a team environment, whilst driving specific objectives individually
Energetic, customer centric, eager to please and friendly
Structured with great attention to detail
Driven for success and ambitious
Adaptable and flexible
Pragmatic and tenacious
Goal and solutions orientated
Passionate about Technology
Passionate about learning and self-development
Resilient, adaptable and flexible
Well spoken, professional and presentable
Closing date: Not specified
View and apply for this and other vacancies online via freerecruit.co.za Companies can expire their jobs at any time at their own discretion and without notice. Please beware of recruitment scams in the market. If something seems out of place about the company or agency please Contact us immediately or report it to the Department of Labour or your nearest South African Police Services.
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