HomeChoice is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Our aim is to provide multiple, convenient and easy retail shopping channels to guarantee that we meet all our customer expectations.
This role will be ideal for a candidate will be responsible for telephonically obtaining a reasonable repayment outcome from customers who have outstanding debt with the Company in order to generate cash flows, minimise bad debts and ensuring rehabilitation for distressed borrowers.
Here’s what you can expect to be doing in the role
Meet department objectives by achieving performance metrics (targets) set
Meet operational and quality efficiencies
Rehabilitate and educate customers with regards to their payment profile
Provide an exceptional customer experience
Negotiate payments from customers following the call script, within dialler time
Ensure a professional, polite and efficient service is offered by acting as an ambassador at all times both internally and externally
A little about who you are
Grade 12 / Matric or equivalent
Minimum of 1 years’ experience within the Collections industry in a Contact Centre environment
Must be computer literate (Email, Internet, Word and Excel)
Proven track record in problem solving whilst constructively managing conflict and disputes
Flexible benefits to structure your own package
Creative agile work environment
Café and lounge area
Staff restaurant with a variety of healthy meal options
Reference Number: HCH-1845
Closing date: not specified
View and apply for this and other vacancies online via https://freerecruit.co.za
Companies can expire their jobs at any time at their own discretion and without notice.
View and apply for this and other vacancies online via freerecruit.co.za Companies can expire their jobs at any time at their own discretion and without notice. Please beware of recruitment scams in the market. If something seems out of place about the company or agency please Contact us immediately or report it to the Department of Labour or your nearest South African Police Services.
Share this job post
As part of the public-private initiative lead by the Presidency to address the youth unemployment crisis in our country, TFG...Apply For This Job
Dis-Chem Pharmacies in Johannesburg has a an opportunity for a security guard to Render a security service in terms of...Apply For This Job
Do you love stylish footwear and believe in exceptional quality service? Do you pride yourself in building authentic customer relationships?...Apply For This Job
We have an exciting new opportunity for an office assistant due to expansion. Responsibilities and duties will include: *Reception...Apply For This Job
Do you love to buy your kids great quality merchandise made from natural fabrics rather than man made materials? Do...Apply For This Job