Withdrawals Manager Full Time

Hollywoodbets has an exciting opportunity available for a Withdrawals Manager to be responsible for all EFT withdrawals and management of the Withdrawals and Treasury Departments. The position will be based in Durban, Umhlanga.

Minimum requirements:

Microsoft Office (advanced Excel).
1 – 2 years’ experience in managing/ supervising a team.
1 – 2 years’ experience in a Finance related field.
Drivers Licence.
Advantageous:

Diploma or Degree in a Finance related field.
Key responsibilities:

Ensure the daily operations of the departments run smoothly.
Customer Service-Follow up with regards to customer complaints.
Monitor daily, weekly and monthly performance of Agents and ensure coaching takes place for Agents that need improvement.
Reporting of daily, weekly and monthly statistics.
Track volumes and continuously project growth in assistance for recruitment of new staff etc.
Staff rostering (monthly and weekly).
Monitoring time sheets and absenteeism.
Signing off timesheets and overtime monthly.
Submit all necessary allowance and incentive documents to Payroll timeously.
Ensure all shortages are managed and AOD’s raised where necessary.
Work closely with Audits in ensuring that all the necessary audit queries are received and returned in a timely manner.
Recruitment – ensuring that minimum headcounts are maintained.
Continuously revise controls and checks for EFT withdrawals.
Training and development within the departments.
Assist with the smooth implementation of new business development/ projects.
Assist with salary sign off where needed.
Must be willing and able to work shifts as well as to be available telephonically when not on shift.
Adhoc requests.

Skills and Competencies:

Impressive planning, organizational and time management skills.
Good business acumen and high ethical work standards.
Ability to multitask and show initiative at all times.
Ability to work under pressure and still produce good quality results timeously.
Excellent presentation and reporting skills.

Please note that only team members who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

View and apply for this and other vacancies online via https://freerecruit.co.za
Companies can expire their jobs at any time at their own discretion and without notice.