Front office administration Full Time

In this role, you will be addressing inquiries and providing customer service to the general public and to existing members and students.  Assisting in enrolment management and in the office administration.

Duties:

• The first point of contact in the premises, by phone or by email of the general public and existing students, and answer their queries.
• Handling internal and external phone calls and correspondence.
• Mailing students and other individuals by email or CRM system.
• Follow-up of inquiries and student enrolment and attendance.
• processing memberships, enrolments, and re-enrolments in the different courses.
• Managing stock takes of books for sale, cash register, and preparing bank deposits.
• Corresponding with suppliers.
• Providing general administrative support.

The ideal candidate:

• Strong people skills, ability to build rapport and trust.
• Well-developed written and verbal communication skills in English.
• Excellent organisation and time management skills.
• Ability to multi-task and work effectively on your own and in a team.
• Basic level skills in the use of Microsoft Office (Outlook, Excel, Word).
• Confident and professional manner.
• Attention to detail.
• Accuracy in data-processing