Sales Call centre Agent (3 month contract) Contract

Overall purpose of the job: We are looking for Sales Call Centre Agents that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership by effectively selling multiple products to existing and new potential clients and at the same time keeping customer satisfaction at the core of every decision and behaviour. Must have a natural sales ability to sell products telephonically.

Duties & Responsibilities:

Selling multiple products to potential sales leads received from various platforms
Making large amounts of outbound calls in a timely manner
Handling and overcoming client objections, focussing on Opening, Closing, Telephone Etiquette, e.g. buying signals
Identifying customers’ needs through probing
Achieving minimum sales targets
Achieving a minimum QA (Quality Assurance) and Compliance score of 90%
Achieving daily and monthly ARPU targets
Achieving daily and monthly sales conversions (must ask all clients for a referral lead)
Achieving daily Talk time & Number of Dials per day
Adherence to call centre “scripts”, verifying client information, declaration etc.
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by going the extra mile
Accurate capturing of sales and clients’ personal details
Accurate scheduling of fitments
Liaising with clients’ via e-mail

Minimum qualifications and experience:

Matric / Grade 12
3 years+ experience in a Sales Outbound call centre (telematics experience advantageous),
Proven track record of an Outbound Sales Call Centre position
Must be flexible to work/be available on weekends and after hours if necessary
1 Saturday per month is compulsory
Attributes:

Target Driven
Punctual
Ability to multi-task, set priorities and manage time effectively
Excellent verbal and written communication skills
Self-motivated
Ability to use positive language
Time Management
Attention to detail
Ability to perform under pressure and within a fast paced environment

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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Companies can expire their jobs at any time at their own discretion and without notice.