Overall purpose of the job: We are looking for Sales Call Centre Agents that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership by effectively selling multiple products to existing and new potential clients and at the same time keeping customer satisfaction at the core of every decision and behaviour. Must have a natural sales ability to sell products telephonically.
Duties & Responsibilities:
Selling multiple products to potential sales leads received from various platforms
Making large amounts of outbound calls in a timely manner
Handling and overcoming client objections, focussing on Opening, Closing, Telephone Etiquette, e.g. buying signals
Identifying customers’ needs through probing
Achieving minimum sales targets
Achieving a minimum QA (Quality Assurance) and Compliance score of 90%
Achieving daily and monthly ARPU targets
Achieving daily and monthly sales conversions (must ask all clients for a referral lead)
Achieving daily Talk time & Number of Dials per day
Adherence to call centre “scripts”, verifying client information, declaration etc.
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by going the extra mile
Accurate capturing of sales and clients’ personal details
Accurate scheduling of fitments
Liaising with clients’ via e-mail
Minimum qualifications and experience:
Matric / Grade 12
3 years+ experience in a Sales Outbound call centre (telematics experience advantageous),
Proven track record of an Outbound Sales Call Centre position
Must be flexible to work/be available on weekends and after hours if necessary
1 Saturday per month is compulsory
Ability to multi-task, set priorities and manage time effectively
Excellent verbal and written communication skills
Ability to use positive language
Attention to detail
Ability to perform under pressure and within a fast paced environment
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
View and apply for this and other vacancies online via https://freerecruit.co.za
Companies can expire their jobs at any time at their own discretion and without notice.
View and apply for this and other vacancies online via freerecruit.co.za Companies can expire their jobs at any time at their own discretion and without notice. Please beware of recruitment scams in the market. If something seems out of place about the company or agency please Contact us immediately or report it to the Department of Labour or your nearest South African Police Services.
Share this job post
Your key responsibilities will be as follows: ● Prospecting and qualifying leads ● Customer liason ● Closing business deals ● ...Apply For This Job
Inbound or outbound sales aggregation based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with...Apply For This Job
Specification: ● Target Achievement ● Ensure that the current customers are serviced according to predetermined schedules ● Update Customer Information...Apply For This Job
A well known retail furniture store is looking for a Sales Retail Manager . The retail sales manager is responsible...Apply For This Job
WHO WE AREWhat Makes Us so Different We combine sales and entrepreneurship to build Salespreneurs, who are independent business-minded individuals...Apply For This Job