Log In
Sign Up
Banking Jobs / Call Centre Jobs
Collections Agent Full Time
To be part of the journey of becoming the best retail bank in the world, follow the steps below:
1. Click here to see what the job is about and complete a short assessment
2. Once you have completed the above finalize your application by clicking apply below
Purpose Statement
Capitec is seeking dynamic, ambitous individuals with a passion for client services within a collections environment. As a Collections agent you will gain the opportunity to engage telephonically with existing Capitec clients;to assist, consult and negotiate repayments on their loan accounts. The main objective being to maximise client retention through rehabilitation of outstanding loan repayments and through excellent client service delivery but also by educating our clients on the importance of credit welfare.
Experience
Experience:
- 1-2 years’ collections experience
- Call centre experience
Ideal:
- 1-2 years experience on Predictive Dialler, Tallyman Collections system and Avaya Soft
- In a role using an African Language
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Knowledge
Minimum:
- Call Centre processes and procedures
- Customer Care and service protocol
Ideal:
- Predictive Dialler, Tallyman Collections system and Avaya Softphone Knowledge
Skills
- Communications Skills
- Negotiation skills
- Attention to Detail
- Computer Literacy (MS Word, MS Excel, MS Outlook)
Competencies
- Working with People
- Delivering Results and Meeting Customer Expectations
- Adapting and Responding to Change
- Deciding and Initiating Action
- Following Instructions and Procedures
Additional Information
- Ability and willingness to work in an open plan environment
- Clear criminal and credit record
- Willingness to work or be available overtime and / or weekends frequently
- Willingness to work flexible hours (including Saturdays and Public Holidays)
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
Closing date: not specified
View and apply for this and other vacancies online via https://freerecruit.co.za
Companies can expire their jobs at any time at their own discretion and without notice.
View and apply for this and other vacancies online via freerecruit.co.za Companies can expire their jobs at any time at their own discretion and without notice. Please beware of recruitment scams in the market. If something seems out of place about the company or agency please Contact us immediately or report it to the Department of Labour or your nearest South African Police Services.
Apply for job
Apply For This Job
Share this job post