Altron People Solutions is looking for technical contact centre agents to join their team in Cape Town.
Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH. Previous ISP experience is highly advantageous
This position would allow you to work from home but would at times require you to come to the office.
Due to the work from home aspect you would be required to have a stable fibre line installed with at least a 10mb upload and 5mb download.
Process FTTH customer service and technical service enquiries through inbound calls and provide end to end service
Must be able to communicate with customers professionally and articulately
Must be able to present benefits/opportunities of the product or service in an effective manner
Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers
Exercise appropriate soft skills when dealing with difficult customers
Ensure correct listening skills and probing techniques are used to establish relevant information
Be able to effectively communicate with the team leader and team members
Ensure that customers are informed as to the progress of queries logged but not resolved
Ensure that the customers are called, and the resolution is confirmed before queries are closed
Ensure that progress of every query logged is monitored until resolution
Performing any ad hoc tasks as instructed.
Skills and Experience
IT background or qualification
Preferably in possession of an A+, N+, MCSE or CCNA qualification
Previous ISP experience
IT trouble shooting skills including an ability to perform remote troubleshooting
2 to 3 years Telecommunication knowledge and experience
Experience of website navigation functionalities, technology savvy
Can you work from home or in the office?
Excellent listening skills
Willingness to learn
Attention to detail
Closing date: not specified
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