Customer Support Agent (Technical) Full Time

Description
Technical Support Agents provide technical support, advice and assistance to Support Agents and customers with technical, hardware and software system problems. In this role, you will develop and/or promote technical solutions which support the business requirements

Duties and Responsibilities

Providing technical support to customers via live chat, tickets or telephone
Register, transfer and update domains
Understanding of DNS with exposure to tools such as tracert, ping, Telnet and WHOIS
Understanding of the email sending/receiving processes and able to comprehend the routing of email, MX records and firewalls
A basic understanding of CMS, firewalls and databases
Key Competencies

Customer-focused and brand awareness
Good communication skills
Self-motivated and self-disciplined
Ability to work independently and within a team
Time management skills
Attention to detail
Deadline and target driven
Requirements
Matric certificate
Experience in customer support
Previous experience in web hosting or server administration (advantageous)
Proficiency in English and good phone etiquette
Excellent command of English
Salary – Basic + Compensation per contact

Reference Number: GH191

Closing date: not specified

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